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Saleshead podcast

René Kubů / VP v Emplifi / Jak si udržet dlouhodobě spokojené zákazníky?

July 29, 2022

37 min

Hostem dnešního rozhovoru je René Kubů, VP of Customer experience and success v Emplifi.

Emplifi je český Unicorn, který vznikl spojením firem Socialbakers, Astute a iperceptions. René Kubů stál u této obří transformace a dal nám možnost diskutovat s ním na zajímavá témata. Mezi jinými:

René je v oboru už 2 dekády, jak se za tu dobu změnil jeho náhled na práci?

Jak si udržet zákazníka?
Jak kvantifikovat cíle zaměstnanců?
Jak přistupují k onboardingu lidí v různých regionech?
Jak zefektivnil hiring s pomocí role-playe?
Jak hodnotí, kdy je načase rozloučit se se zaměstnancem?

Pořadem provází Jakub Hon CEO & Co-Founder SALESDOCk - full-service B2B sales agency that delivers results.